ROLE Junior Account Manager
EMPLOYMENT TYPE Full-Time
SALARY OTE £19k – £21k per annum
EXPERIENCE Minimum one year experience working in a fast-paced, demanding environment. For example – sales, production, PA role, events, advertising agency
OVERVIEW
This is a rare and exciting opportunity to work within the TV and film world and join our happy and hard-working team. We deliver superb customer service to UK Locations clients and location partners, exceeding all expectations and ensuring they have an excellent experience by managing the end-to-end process for our production services.
We help the TV, film, photography and creative industries to find and manage the perfect location for their shoot, as well as offering bolt-on services to meet all of their production needs. Whether a client is looking for a comfortable family home, outstanding architectural build, industrial mill, commercial office or even a football stadium, we go above and beyond to help clients with our personally handpicked, shoot-ready location library. In addition, we help clients produce their shoots as well as offer a bespoke scouting and location manager service.
You will be supported and encouraged in your role, with lots of opportunity for self-development, training and will naturally learn all the fundamentals of the photography, film and TV industries along the way.
KEY SKILLS
- An exceptionally high level of organisation skills; we work on lots of different shoots at any one time so this is imperative to being successful in the role
- Extreme attention to detail is required through every aspect of the job on a day to day basis
- The natural ability to go the extra mile at all times
- Excellent writing skills
- Capability to prioritise work and also quickly adapt these priorities as and when required throughout the day
- Fantastic customer service skills, exceeding all expectations
- Excellent administration skills
- A confident and unflappable phone manner
- Confront and surmount obstacles, sometimes dealing with difficult and demanding people and situations
- Ability to negotiate
- Competent problem solver with a strong desire to use their initiative to find solutions to situations
A passion for the film/TV/creative industries, along with an interest and understanding of buildings and interiors is also desirable for this role.
RESPONSIBILITIES
The Junior Account Manager will be an integral part of the client services team, dealing with and managing client enquiries via the telephone and our email system. Your talent for listening, questioning and interpreting briefs will allow you to send location options that will delight the client. Understanding their requirements, vision, timescales and restrictions will allow you to successfully manage the end-to-end process fluidly for not only the client, but for our location partners as well. You will build relationships with both client and location partner contacts to further enhance the renowned reputation UK Locations uphold within the industry.
The role will require you to efficiently manage all aspects of the enquiry and booking process, which includes speaking to our location partners to check their availability, negotiating fees for all parties, producing recce schedules, creating and sending out contracts using our electronic system, confirming the shoot, liaising with finance to issue invoices, getting feedback and managing post shoot queries. Our customer relationship management system will help you along the way and, when used effectively, enable you to do your job to the highest level on an ongoing basis. Your hands on approach to managing your workload will ensure you achieve your KPI’s and support the wider team in achieving our monthly targets.
Although mainly office-based in this role, there will be occasions when you will go out on location to assist with recces, support location partners on shoot days and sometimes be on hand for the client as an extension of their crew. On some occasions your work will go beyond the normal hours and you will need to have a flexible approach to this.
The ideal person for this role is a hard-working and trustworthy team player who has an obsession for customer service and attention to detail, is a general self-starter in life with a positive outlook and a can-do attitude.
BENEFITS & PERKS
- Competitive salary
- Commission scheme
- Excellent career progression in a thriving industry
- Free monthly massage
- Flexible working policy
- 33 days holiday (including bank holidays)
- Training opportunities and working with a highly experienced internal team
- Exciting office location at Prime Studios (Kirkstall Road), the heart of the media hub for Yorkshire. Free parking included
- Team building events
THE COMPANY
We are the north’s leading photography, film and TV locations agency. We are a family-run business with extremely high standards, work ethic and values. We never take our foot off the pedal – we are constantly looking for ways to improve, grow, develop and innovate. We give outstanding service, work hard, are trustworthy, fun and treat people with respect.
Having grown our internal offering into a successful vehicle, delivering a range of solutions for our clients, we have now expanded our business interests into further industry related verticals such as offering full production services to clients, meaning we are now a one-stop shop for all their production needs.
We have been in the industry for 13 years and have built up an enviable, loyal and trustworthy network of clients. A selection of credits include: Apple TV, Adidas, Netflix, ITV, New Balance, OK! Magazine, Karndean Flooring, John Lewis, Sky, Amazon Prime & BBC.
HOW TO APPLY
- Send us your one page CV with supporting cover letter (maximum 500 words) explaining why you would love this role and how you’re the best person for the job
- Complete the below task and write your reply in email format
TASK
Joe Smith (joe.smith@picture.co.uk) is a photographer who is doing a photoshoot for a high-profile furniture brand. He needs to book two locations with different looks/styles and he would like you to put forward two options per location.
For each location suggestion, please explain to Joe Smith why you have put it forward and how it works for the brief.
LOCATION ONE – A family home
Must have:
- Period features
- A kitchen island
- Child’s bedroom
- Needs to be within Yorkshire
LOCATION TWO – An architectural, residential location
Must have:
- Large living room
- Areas of feature glazing
- Minimalistic styling
- In the North West of England
You will find a range of options by browsing our online library
If you are successful in the above, you will then move onto the second stage where you will be asked to complete another task and present your ideas to the UK Locations Board of Directors. An interview will also take place at this time.
Please send all information for the first stage to Lauren York at info@uklocations.co.uk by 09:00 on Monday 17th February 2020.
Due to the high volume of expected applicants, if you do not hear back from us then you have been unsuccessful this time.
Good luck!