ROLE Client Relations Coordinator
EMPLOYMENT TYPE Full Time (Monday to Friday 09:00-17:30)
SALARY £17k – £20k (dependent on experience), 33 days holiday (inclusive of bank holidays), flexible working policy with hybrid working
This is an exciting opportunity to join our happy and hard-working team. We deliver superb customer service to UK Locations clients and location partners, exceeding all expectations and ensuring they have an excellent experience by managing the end-to-end process for all parties.
We help the TV, film, photography and creative industries to find and manage the perfect location for their shoot. Whether a client is looking for a comfortable family home, outstanding architectural build, industrial mill, commercial office or even a football stadium, we go above and beyond to help clients with our handpicked, shoot-ready location library.
You will be supported and encouraged in your role, with lots of opportunity for self-development, training and will naturally learn all the fundamentals of the photography, film and TV industries along the way.
- An exceptionally high level of organisation skills; we work on lots of different shoots at any one time so this is imperative to being successful in the role
- Extreme attention to detail is required through every aspect of the job on a day to day basis
- Excellent writing skills
- Capability to prioritise work and also quickly adapt these priorities as and when required throughout the day
- Fantastic customer service skills, exceeding all expectations and having the ability to go the extra mile at all times is a must
- Excellent administration skills
- A confident and unflappable phone manner
- Confront and surmount obstacles, sometimes dealing with difficult and demanding people and situations
- Ability to negotiate
- Problem solving with a strong desire to use own initiative and find solutions
An interest and understanding of buildings and interiors is also desirable for this role.
The Client Relations Coordinator will be an integral part of the team, dealing with and managing client enquiries via the telephone and our email system. Your talent for listening, questioning and interpreting briefs will allow you to send location options that will delight the client. Understanding their requirements, vision, timescales and restrictions will allow you to successfully manage the end-to-end process fluidly for not only the client, but for our location partners as well. You will build relationships with both client and location partner contacts to further enhance the renowned reputation UK Locations uphold within the industry.
The role will require you to efficiently manage all aspects of the enquiry and booking process, which includes speaking to our location partners to check their availability, negotiating fees for all parties, producing recce schedules, creating and sending out contracts using our electronic system, confirming the shoot and all details, liaising with finance to issue invoices and finally getting feedback and managing post shoot queries. Our customer relationship management system will help you along the way and, when used effectively, enable you to do your job to the highest level on an ongoing basis. Your hands-on approach to managing your workload will ensure you achieve your KPI’s and support the wider team in achieving sales targets.
The ideal person for this role is a hard-working and trustworthy team player who has an obsession for customer service and attention to detail, is a general self-starter in life with a positive outlook and a can-do attitude.
BENEFITS & PERKS
- Profit share scheme
- Flexible working policy with hybrid working
- Team building activities / days
- 33 days holiday (including bank holidays)
- Training opportunities and working with a highly experienced internal team
- Exciting office location in Leeds city centre
Established in 2006 and as the fastest-growing agency specialising in locations outside of London, UK Locations has built up a loyal and trustworthy network of clients and location partners. We’ve serviced locations for some of the most recognisable worldwide broadcasters such as Netflix, Amazon Prime, Sky TV and the BBC.
We’re a creative and lively team of talented individuals working towards the same vision and doing it in the best possible way. We see challenges as opportunities to innovate. We salute diversity and promote equal access. We recognise everyone’s unique contribution, and we support their growth with coaching and training. We root for one another, roll up our sleeves, help each other out and get things done.
We are in it together
We believe in the triple bottom line: people, profit, planet. We recognise our interdependency and understand that mutual success comes from mutual respect.
We are passionate
We are proud of our involvement in the making of great content, and we put our hearts and souls into optimising the conditions in which it is created.
We are relevant
We keep up with trends and developments within the film, TV and advertising worlds (from aesthetics to sustainability), so that we’re always providing what our clients need and in turn, bringing our location partners bookings.
We are progressive
We are constantly exploring ways to improve our offering to both our clients and partners and finding ways to reduce our collective impact on the planet.
HOW TO APPLY
Submit your CV along with a supporting cover letter (max. 500 words) or video (max. 3 minutes) to firstname.lastname@example.org telling us why you are the right person for this job and why you would like to work for UK Locations in particular.
If you are successful in the above a short video interview will take place. From here, a shortlist of candidates will then be invited to a face-to-face interview where you will also be asked to complete a live task and present your ideas to the UK Locations Board of Directors.
Closing date for all applications is 5pm on Tuesday 8th November 2022.
Due to the high volume of expected applicants, if you do not hear back from us in the initial stage then you have been unsuccessful this time.